Delete your Zumis account

What gets deleted

Deleting your account permanently removes:

• Your profile, handle, photo and status posts.
• Your messages, media and voice notes in one-to-one and group chats.
• Your call history, call diagnostics and any call recordings you took part in.
• Your saved phone number, contacts, devices and push registrations.

What we may keep, and for how long

A small amount of data is kept where the law or safety requires it:

• Payment and payout records: kept for the statutory accounting period.
• Safety and abuse reports about your account, and moderation decisions: kept up to 24 months.
• Security logs with pseudonymised identifiers: kept up to 12 months.
• Encrypted backups: overwritten on the normal backup cycle, within 35 days.

How we check it is really you

We reply to the email address or phone number you give below and ask you to confirm from it. If that contact no longer works, we may ask one further question only you could answer, such as the approximate date the account was created. We never ask for your password.

How long it takes

We acknowledge every request within 72 hours and complete deletion within 30 days of confirming your identity. You receive a confirmation message once deletion is finished. If we cannot delete something because the law requires us to keep it, we tell you exactly what is kept and why.

If you can still sign in

The fastest route is Settings → Privacy → Delete account inside Zumis. That flow asks you to sign in again, then deletes immediately. There is no hidden waiting period and no recovery window: once it completes, the account is gone.

Questions

Email privacy@zumis.life. Zumis is operated by Ubora One Limited.